PURCHASING & SHIPPING

Ordering

If you have seen a piece of art you would like to purchase please message me via the contact form on this page or email me directly at [email protected] and I will reply as soon as possible.

Paying by bank transfer 
Payment is preferred by bank transfer and you will be emailed an invoice with details of how to pay. Please pay immediately as the artwork is marked as sold immediately and unavailable to others.

Shipping

I have placed my order, how soon will I receive my artwork?
Most orders will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. All shipments are tracked and require a signature on delivery. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 days in total. If you need a piece by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.

What about large or high value artworks?
I appreciate this is a high value purchase – and a piece of work I have spent much time on! It’s important for both of us to make sure it is transported safely. Some couriers have limits on dimensions or what they will carry so certain pieces have individual requirements. An estimated shipping charge will be added to your order. I will then contact you via email to discuss specialist shipping options before the artwork is dispatched. According to the delivery service chosen, actual costs may be higher than the estimated cost shown.

Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. Message me with your details and the piece you would like and I can give you shipping options.

Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.

Shipping costs contribute towards packing supplies, labour and transit fees.

 

Returns

What if it arrives and I don’t like it?
I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.

If a piece is not as you expect, you have 7 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned we will refund your payment within 14 days. Payment is refunded minus the cost of shipping.

What if my piece arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact us within 7 days and if possible keep a photograph.

What about Overseas Returns?
At this time we are unable to offer a refund or return on any product(s) sent outside of the UK.

 

I think that covers it all – if you have any further questions please let me know before placing your order.